Care built on dignity,
family values & trust

Warm lounge environment
30+ Years
Heritage & Heart

Family-Run Care, Personal by Nature

Abbey Total Care Group began with a single, clear purpose: to create care homes where older people feel genuinely at home. Over 30 years, that purpose has guided every decision — from how we design our rooms to how we support families through the most difficult conversations.

We are proud to be family-run. That means accountability, continuity and a culture where every member of staff understands what is at stake. Our 11 homes each have their own identity and community, while sharing the same values and care standards.

CQC-Regulated Homes
Family-Run · 30+ Years
Our Journey

Three decades of caring

From a single family-run care home in across London, Essex, Surrey to 11 CQC-regulated homes supporting 700+ residents across London, Essex and Surrey.

1989

Family Foundations — The First Home

Abbey began with a single care home, The Ashbrook in Essex. Founded on one belief: every resident deserves to feel genuinely at home. A family vision, built to last.

1992–1994

Growing Roots — Three Homes in Three Years

Parkview, Woodlands and Bridge House opened in quick succession. Quality of care earned trust. The group's reputation for warm, personal care began to spread.

2001–2006

Expanding Across London & Essex

Forest Place (2001), Moreland (2003), Abbey Cheam (2005) and Parkside (2006) joined the group. Each home brought its own community identity, bound by shared Abbey values.

2009–2011

Deepening Our Reach

Ravenscroft Park, Abbey Care Complex and Bhakti Shyama opened within three years — reflecting growing demand for specialist residential, nursing and culturally-sensitive care across the region.

2024–Present

11 Homes. One Standard.

Uplands Care Home joined the group, completing an 11-home network across London, Essex and Surrey. CQC inspection rated Abbey Total Care Group Good across all five domains — confirming three decades of dedication.

Our Foundations

The Values That Guide Us

Four guiding principles that shape every interaction and every care decision across our 11 homes, ensuring dignity and warmth for every resident.

Compassion
01

Compassion

Kindness and patience in every conversation, every shift, every moment that matters to a resident or their family.

Respect
02

Respect

Honouring personal history, individual choices, culture, faith and the daily routines that make life feel familiar and dignified.

Safety
03

Safety

Rigorous care planning, safeguarding awareness and clear communication — so residents and families can always feel secure.

Community
04

Community

Creating a vibrant, inclusive home where residents feel connected to each other, to staff and to the wider community around them.

Trusted care, measurable impact

30+

Years serving families across London, Essex, Surrey

11

CQC-regulated care homes in our network

700+

Residents supported across the group

800+

Dedicated staff members

Good Overall

ABBEY GROUP RATED GOOD

Regulatory Excellence

Every Abbey care home is registered and regulated by the Care Quality Commission (CQC), ensuring the highest standards of safety, compassion, and clinical leadership across our network.

Safe
Effective
Caring
Responsive
Well-led

Verified Resident Reviews

Feedback from families across our 11 Care homes.

9.2/10
Group Avg

Abbey Total Care Group

9.6/10
Rating Score

Woodlands Total Care

9.5/10
Rating Score

Abbey Care Complex

9.4/10
Rating Score

Ashbrook Nursing

9.2/10
Rating Score

Ravenscroft Park

9.2/10
Rating Score

Parkview Nursing

9.2/10
Rating Score

Bridge House

9.1/10
Rating Score

Moreland House

9.1/10
Rating Score

Bhakti Shyama

9.0/10
Rating Score

Uplands Care Home

8.7/10
Rating Score

Parkside Nursing

8.3/10
Rating Score

Forest Place

Ready when you are

Talk to us about care

Whether you are considering care now or planning ahead, our team is available seven days a week to answer questions and explain what happens next — with no pressure and no obligation.

Start a Care Enquiry Book a Visit
Email our care team enquiries@abbeytotalcare.co.uk