This notice explains what personal information we collect through this website, why we collect it, who we share it with and the rights you have.
Abbey Total Care Group Limited runs this website (abbeytotalcaregroup.co.uk) and is the data controller for the personal information collected through it.
You can contact us about anything in this notice:
When you use our contact form or brochure request form, or ask for a callback through our chat assistant, we collect the details you give us, usually your name, email address, phone number, postcode, the type of enquiry and your message, together with the page you sent it from. We use them to reply to you, to arrange a call or a visit, and to discuss care.
Enquiries from the Abbey Total Care Group websites are handled in a Google Workspace system used by the group's homes, so that the right home can respond to you.
If you tell us about someone's health or care needs, we use that information only to respond about the care being considered.
Lawful basis: our legitimate interest in responding to enquiries, and taking steps you ask for before entering into a contract for care. For health information, the provision of health and social care (UK GDPR Article 9(2)(h)).
If you apply for a job, we collect your name, contact details, the role and home you are interested in, your experience and availability, and your CV. We use them only to consider your application. Lawful basis: taking steps you ask for before entering into an employment contract.
Like every website, our web host (Hostinger) receives technical information such as your IP address and browser type when you visit, so that it can deliver and protect the site.
With your permission only, we use Google Analytics through Google Tag Manager to see how our website is used. Lawful basis: your consent, which you can withdraw at any time using Cookie settings.
_ga and _gid) are set only if you allow analytics.You can change your choices at any time using Cookie settings.
We do not sell your information. We share it only with services that help us run this website and respond to you:
Some of these providers, including Google, may process information outside the UK. Where they do, the transfer is protected by UK data protection safeguards, such as adequacy regulations or the International Data Transfer Agreement.
We keep enquiry details for as long as we need them to respond to you and, if you choose us, to provide care; after that they are deleted. Job applications are deleted once recruitment for the role has finished, unless you are appointed or ask us to keep your details for future roles.
You can ask for a copy of your information, ask us to correct or delete it, ask us to restrict or stop using it, and ask us to move it to another organisation. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, contact us using the details above.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113. We would appreciate the chance to deal with your concern first.
Last updated: 15 October 2026.